FREQUENTLY ASKED QUESTIONS

THE WEDDING COLLECTION

 
atlanta-calligraphy-wedding-invitations-lairsey-paper-co-hartwell-03.jpg
 

HOW LONG DOES THE PROCESS TAKE?

The entire process from booking to receiving your paper goods will take between 6-8 weeks. The timeline will vary from client to client, based on the quantity, printing method, and add-ons chosen during the process. Should your revisions & approval process be delayed, your delivery date will be delayed as well. You will be guided throughout the process to ensure we stay on top your timeline! 

 

WHEN SHOULD I PLACE MY ORDER?

This timeline will vary based on your wedding day. Click here to see when you should order & mail your Save the Dates and Wedding Invitations. 

 

CAN I EXPEDITE THE PROCESS TIME?

Don't worry if you are behind on your timeline. Depending on your preferences & timeline, your order may be rush processed for an additional fee. 

 

HOW MANY SUITES SHOULD I ORDER?

It is recommended that you order one suite per household. Be sure to order extras for photos, keepsakes, and any late additions to your guest list!

 

Do you ship internationally?

Yes! We would be happy to serve you no matter where in the world you are located. Please be considerate of the timeline as international shipping may delay your delivery date. 

 

What is your return/exchange policy?

Due to the custom nature of the designs, returns and exchanges are not accepted. 

 

DO YOU OFFER PRINTABLE FILES?

To ensure your final printed product is of the highest quality, printable files of the collection designs are not available. 

 

 

 

 

 

what am i allowed to customize?

You may customize the ink colors, envelope colors, paper stock, and printing method. You may also request to use serif or sans serif font. Additional edit requests must be approved by Lairsey Paper Co. and will incur a customization fee. 

 

Can i use a different ink or envelope color than what is listed?

Yes! There is a wide selection of colors to choose from. Just mention you'd like to find a custom color & I'd be happy to work with you. 

 

how many revision rounds are included?

Each package includes two complimentary rounds of revisions. During this process, you may make as many changes as you'd like. After two rounds of revisions, each additional revision round will incur a minimum fee of $75. 

 

CAN I MIX & MATCH PIECES FROM DIFFERENT SUITES?

Yes! Suite elements may be mixed and matched. For example, you may pair the invitation from the sinclair suite with the details and response cards from the lanier suite. 

 

WILL MY SUITES ARRIVE ASSEMBLED?

Yes! Each package includes complimentary assembly. This includes adhering your response envelope postage and stuffing the envelopes with your completed suite. Please note that this service does not include sealing the envelopes or delivering them to the post office. 

 

HOW MUCH POSTAGE SHOULD I ORDER?

To determine how much postage you need, it is highly recommended that you take a fully assembled suite with you to your local post office to have it weighed. The required postage will depend on the weight, size, and thickness of your assembled suite. 

 

 

STILL HAVE QUESTIONS?

Feel free to email me directly & I'd be happy to answer any remaining questions you have!